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Managing Logfile Location, Retention, & Disabling Logfile Generation
INSYNCR provides flexible options for controlling how diagnostic logfiles are handled. By default, the system keeps 15 days of logs in a standard user folder to support troubleshooting, but you can easily change the storage location, adjust the retention period, or disable logging entirely through simple registry settings. This guide walks you through where to find your logfiles and provides the exact steps to fine-tune logfile behavior for your environment.
Default Logfile Location
By default, INSYNCR stores its logfiles in the following directory:
%appdata%\INSYNCR\[productname]
%appdata%\INSYNCR\INSYNCR Business
%appdata%\INSYNCR\INSYNCR Professional
%appdata%\INSYNCR\INSYNCR Starter
%appdata%\INSYNCR\INSYNCR Viewer
%appdata%\INSYNCR\INSYNCR Generator
You can paste this path directly into your Windows Explorer address bar to easily navigate to the folder.
Changing the Logfile Folder Location
For environments with strict storage policies on user profiles or a need to centralize logs for easier access, you can specify a custom folder for storing logfiles. This is done by adding a registry value that tells INSYNCR where to write new logs.
Where to Configure the Log Folder Path
You can define the custom log folder path at the following registry levels:
Scope | Registry Path | Applies To |
|---|---|---|
All users – all INSYNCR products |
| System-wide |
Current user – all INSYNCR products |
| Only the logged-in user |
Current user – specific product |
| One specific INSYNCR product |
Replace [PRODUCT] with the specific product name, such as INSYNCR Business or INSYNCR Professional.
How to Set a Custom Log Folder
- Open the Registry Editor by pressing Windows Key + R, typing regedit, and clicking OK.
- Navigate to the registry path that matches your desired scope (e.g.,
HKEY_CURRENT_USER\Software\INSYNCR). - If the
INSYNCRkey (or specific product key) does not exist, create it by right-clicking the parent key and selecting New → Key. - In the right-hand pane, right-click and select New → String Value. Name it LogFilePath.
- Double-click the new LogFilePath value and enter the full folder path where you want logs to be stored (e.g.,
D:\INSYNCR_Logs). - Click OK and close the Registry Editor.
INSYNCR will now create all new logfiles in this specified directory. Ensure the application has the necessary write permissions for the chosen folder.
Adjusting the Number of Days INSYNCR Keeps Logfiles
INSYNCR creates a new logfile each day to help with diagnostics and support. By default, the system automatically retains 15 days of history and removes older files during the nightly cleanup cycle.
If your environment requires a shorter or longer retention period, you can override the default by adding a registry value. This allows you to fine‑tune how much historical data INSYNCR keeps.
Where to Configure Retention
You can define the retention period at three different registry levels:
Scope | Registry Path | Applies To |
All users – all INSYNCR products | HKEY_LOCAL_MACHINE\Software\INSYNCR\NumberLogFiles | System‑wide |
Current user – all INSYNCR products | HKEY_CURRENT_USER\Software\INSYNCR\NumberLogFiles | Only the logged‑in user |
Current user – specific product | HKEY_CURRENT_USER\Software\INSYNCR\[PRODUCT]\NumberLogFiles | One INSYNCR product only |
Replace [PRODUCT] with the product name like INSYNCR Starter, INSYNCR Business, INSYNCR Professional, INSYNCR Viewer.
How to Set the Retention Value
- Open Start → Run, type regedit, and press OK.
- Navigate to the registry path that matches your desired scope.
- If the INSYNCR key does not exist, create it.
- In the right pane, create a new DWORD (32‑bit) Value named: NumberLogFiles
- Set its value to the number of days you want to keep (e.g., 7, 30, 60).
- Close the Registry Editor.
INSYNCR will automatically remove logfiles older than the configured number of days during its next cleanup cycle.
Disabling Logfile Generation Entirely
In some environments—especially those with strict storage limits or where logging is not required—you may want to disable logfile creation altogether. INSYNCR allows this through a simple registry flag.
Where to Disable Logging
You can disable logging at the same three levels as retention:
Scope | Registry Path | Effect |
All users – all INSYNCR products | HKEY_LOCAL_MACHINE\Software\INSYNCR\NoLogFiles | Disables logging system‑wide |
Current user – all INSYNCR products | HKEY_CURRENT_USER\Software\INSYNCR\NoLogFiles | Disables logging for the logged‑in user |
Current user – specific product | HKEY_CURRENT_USER\Software\INSYNCR\[PRODUCT]\NoLogFiles | Disables logging for one product |
How to Disable Logging
- Open Start → Run, type regedit, and press OK.
- Navigate to the appropriate registry path.
- Create the INSYNCR key if it does not exist.
- Create a new DWORD (32‑bit) Value named: NoLogFiles
- Set the value to:
- 1 → Disable logfile generation
- 0 → Enable logfile generation (default)
- Close the Registry Editor.
Once enabled, INSYNCR will stop creating new logfiles immediately.
